Normal sign-in
Open the Sign in page and type your mobile number and password. You sign in with your mobile number, not your email; the email is asked for when the account is made and is where notices about your subscription and account are sent.
Signing in with your fingerprint
On a phone that supports it, you can sign in with your fingerprint, face or screen lock instead of typing the password.
- Sign in once with your password.
- Open Settings, then Security on that phone.
- Press Add a passkey and confirm with your fingerprint.
- Next time you will find the Sign in with fingerprint button at the top of the sign-in screen on that phone.
Note: each phone needs the fingerprint turned on once from its Security settings. The password always works as a fallback.
Forgot your password?
Dawak does not email a link. Your pharmacy manager sets a new password for you:
- Press Forgot password and type your number to send the request.
- The manager sees your request, sets a temporary password and gives it to you in person.
- You sign in with it, then the system asks you to choose your own password.
Two-step verification (optional)
From Settings, then Security you can turn on two-step verification with an authenticator app on your phone (such as Google Authenticator). The system gives you recovery codes for emergencies: keep them somewhere safe.
Security tips
- Never share your password: every action is recorded under its owner's name.
- Give every employee their own account, not a shared one.
- When someone leaves, ask the manager to stop their access from Team.