Signing in and your account
I cannot sign in
Check the mobile number is right and in its usual form (01...), and that the password is correct. If you forgot it, ask your pharmacy manager for a new one. See Signing in and security.
The verification code did not arrive
Wait a minute, then ask for a new code (at most 5 times an hour). It is sent on WhatsApp, by text message if that fails, and to your email if the phone cannot be reached.
A message says I do not have permission
Your role does not include that permission. Ask the manager to add it from Team.
Selling
The system refused a cash sale
If you turned on cash drawers you must open your drawer first. Open it and sell again.
I made a mistake on an invoice
Invoices are never deleted. Record a return from Sales and make a correct invoice.
I sold at the wrong price
Changing the price while selling needs a permission. Correct the product's price in Inventory for later sales.
The internet dropped while selling
Keep selling and the invoices are sent when it returns. Read Working offline.
Inventory
A product shows the wrong quantity
Make a stock adjustment with a reason, or start a count.
How do I know what will expire soon?
There is a morning alert every day, and in Inventory the batches that expire within 90 days are flagged. Read Inventory.
The AI did not read my photo well
Shoot from closer, with better light, and one shelf per shot. And check every line before confirming: you are always the one who confirms.
A product is not in the guide
Add it as your own product. The Dawak team reviews it and adds it to the guide.
Accounts
Why does the profit not look right?
Products with no purchase price are left out of the cost. Record purchase prices when you receive. Read Reports.
I found a shortage in a drawer
Open the drawer from All drawers and review its movements. If the shortage is big you get a notice to confirm your review.
Subscription
I reached the people or products limit
Upgrade to a higher plan from the subscription page. See Plans and subscription.
I do not see a feature I heard about
Your plan may not include it. It shows an "In a higher plan" label.