Dawak User Guide
Everything you need to run your pharmacy with Dawak, explained step by step.
Getting started
- What is Dawak? A quick look at Dawak: a system that runs your whole pharmacy, from the point of sale to the accounts, on a computer or a phone, even without internet.
- Getting started Create your account and pharmacy in minutes, then follow the first-steps list to start selling the same day.
- Signing in and security Signing in with your mobile number or fingerprint, what to do if you forget your password, and turning on two-step verification.
- AI assistant Everything Dawak reads for you with AI in one place: prescriptions, supplier invoices and the shelf, and how to reach them quickly.
- My medicines (for everyone) A free personal account with your mobile number: follow your medicines, see where they are available and cheapest, and get a Dawak alert when a price changes.
Selling
- Point of sale Sell by barcode or search, give discounts, take cash, card or wallet payment, and print a receipt. And what happens to the stock with every sale.
- Sales and returns Find any invoice by its number, filter sales by date, cashier and payment method, reprint a receipt, and record customer returns.
- Cash drawers How the cash drawer works for each cashier: opening with a count, money in and out, closing, short and over, and what the manager sees.
Inventory
- Inventory How Dawak records every product: packs and strips, batches and expiry dates, minimum stock, barcodes, and adjusting and transferring.
- Adding your current stock Bring the stock you already have into Dawak: by typing, by photographing shelves, or from an Excel file. Everything is saved as a draft and only enters stock when you confirm.
- Shelf Reader Photograph a shelf or record a short video, and Dawak finds the medicines on it and counts them; then you check each line on the picture and add it to stock or send it to a count.
- Stock counts Count the shelves with a blind count: the employee counts what they find, the manager compares it with the system and the differences are settled, while you keep selling.
- Controlled medicines register Mark narcotics and psychotropics, write who each is sold to, and keep the official register of what came in, what went out and the balance.
Purchasing and suppliers
- Shortages and purchase orders Shortages collect by themselves and turn into a purchase order for each supplier, which you send on WhatsApp; the supplier answers, then you approve and receive.
- Receiving invoices Record what arrived from the supplier: from a purchase order, by scanning barcodes, or by photographing the invoice for Dawak to read, with expiry and duplicate checks.
- Suppliers Add your suppliers and each product's usual supplier, and follow what you owe them and what you paid.
Prescriptions and drug guide
- Prescriptions with AI Photograph a prescription and Dawak reads the medicines, checks your stock and suggests substitutes with the same active ingredient, and you confirm every medicine before selling.
- Medicine guide The database of Egyptian medicines: names, strengths, active ingredients, barcodes and prices, drug information pages, and substitutes.
Money and reports
- Expenses Record everything you pay to run the pharmacy: bills, rent, food and more, with categories and photos of the bills, and follow them month by month.
- Accounts Where your money is: cash, bank and wallets, how it moved, how much you owe each supplier and how much each customer owes you.
- Selling and buying on account Let regular customers take medicine now and pay later, and take supplier shipments now and pay by the due date. Both show in Accounts.
- Payroll and advances Work salaries out from actual hours worked, with deductions for lateness, absences and advances, then review, adjust and pay.
- Reports How is your pharmacy doing? Profit and loss, sales, stock value and purchases, for any period you choose.
Team and branches
- Team, roles and permissions Add your staff, choose each one's role and branches, and control what each person can see and do.
- Shifts, check-in and check-out Plan your team's shifts and repeat them weekly, let staff check in from their phone with location and fingerprint, and follow the hours worked.
- Branches Add your pharmacy's branches, set each branch's location for attendance, and control who works in which branch.
Account and settings
- Pharmacy settings Your pharmacy's name and logo, the cash drawer rules, and the attendance rules.
- Plans and subscription What each plan includes, the usage limits and the AI allowance, and how to try, subscribe and pay.
- Notifications and activity log What Dawak alerts you about and when, and how to know who did what in your pharmacy.
- Working offline Keep selling even when the internet drops, how the sales are sent later without duplicates, and which differences are reviewed.
- Profile, language and appearance Change your details and password, choose your language (standard Arabic, Egyptian Arabic or English), and light or dark.