The drawer is the cash box where the cashier puts the cash they take and gives change from. The idea of Dawak's drawers is that every cashier has their own drawer, so you know whose every pound is, and any shortage or surplus shows at the end of the shift.
Drawers are off by default. The owner turns them on in Pharmacy settings, then Cash drawers.
How a drawer works
- Opening: the cashier counts the cash in their drawer and types the amount. Dawak suggests the last counted amount in the branch to get you close, but count what is in front of you and correct it.
- During the shift: every cash sale goes into their drawer automatically, and every cash refund comes out of it. Card and wallet payments do not go in the drawer.
- Money moved by hand: the cashier records what they put in or take out (change money, handing cash to the owner, an expense, an advance, a handover to the next cashier).
- Closing: they count the cash and type the amount, and the system compares it with what it should be.
How the system works out what it should hold
Should hold = opening amount + cash sales − cash refunds + money put in − money taken out
Difference = counted − should hold
Example: opened with 100, sold 220 in cash, refunded 30, the manager put in 50 of change, and 100 was handed to the owner. Should hold = 100 + 220 − 30 + 50 − 100 = 240. If they count 230 the difference is −10 (short by 10 pounds).
Types of movement
| Type | Direction |
|---|---|
| Deposit | In |
| Withdrawal | Out |
| Expense paid from the drawer | Out |
| Advance to a team member | Out |
| Handover to the next cashier | Out |
| Adjustment | In or out, managers only, with a reason |
The manager's approval
- A deposit is accepted at once.
- Any money out that a cashier records shows to the manager to approve or refuse, but it counts in the drawer from the start. If the manager refuses it, it is cancelled and no longer counts.
- A cashier can withdraw their own request while it waits for approval.
- Cancelling or changing a movement afterwards needs the manager ("Manage drawers" permission), and it records who did it and why. Nothing is ever deleted.
Shortages and review
If the difference is 50 pounds or more (set in the settings) the manager gets a notice and must confirm they reviewed the drawer. They can add a note.
If you forget to close the drawer
The system closes it by itself after 14 hours (adjustable), records counted = should hold, marks it for review, and sends a notice to the cashier and the managers.
Which sale is which
Every cash sale and cash refund is tied to the drawer that was open. In the drawer page (yours, or any drawer in All drawers) the list Cash sales and refunds in this drawer shows each invoice number, customer and amount; tap one to open the invoice. And in the invoice details you see which drawer it went into.
What the manager sees
The All drawers page shows every cashier's drawer with the totals: cash sales, put in, taken out, short and over. You filter by date, branch and cashier, and open any drawer to see its movements.
Permissions
| Permission | Means |
|---|---|
| Use the drawer | Open your drawer and record your movements (cashier and pharmacist) |
| See all drawers | View everyone's drawers and the totals |
| Manage drawers | Approve, change, cancel and review shortages (manager) |
Tip: do not share one drawer between two cashiers. The right handover: the first closes with a count, the second opens with a count.